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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karim Nasir Murrain

Karim Nasir Murrain

April 25, 2024

5  out of  5
rating by Karim Nasir Murrain
"I Irene has made this process easy for me and my family. In the beginning I was hesitant about going through it, thinking it was going to be a lengthy process. I was so wrong. Irene thank you for your patience and commitment to helping me and my love ones!! World Class Service!!!!"
We responded:
"Our agency with Irene as our best life insurance producer do the absolute best possible to assist with those people who want specific type of policies. We are always wanting to assure our clients we will do what they want as the best and in the life insurance industry, we always do what is in our clients best interest and they then feel very comfortable. Thank you for feeling this way and writing your review of us."
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Francois Simonpietri

November 14, 2023

5  out of  5
rating by Francois Simonpietri
"Insurance had been frustrating until I got to this agency. It was recommended by a dear friend. The staff is client centric, they strive to get your things done, on a timely matter, sharing the options so you can save money or get the protection you need. While all the staff has been great, I want to highlight Ivette for her courteous and service oriented work. Keep up the great work!"
We responded:
"We appreciate how you described our agency performance as you explained very clearly that our staff members do pay much attention to assisting our clients in what is the best option for them in our Auto, various Property, and Life insurance needs. We are a long-term State Farm Agency with excellent staff and do what is best for our clients, and as you described, Ivette does the best she can to assist our clients."
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Gisenia Reyes

August 24, 2023

5  out of  5
rating by Gisenia Reyes
"The staff at Louis Bernstein’s office is first class. My Statefarm representative, Paola Garcia, has been a pleasure to work with. She has always ensured I have the best coverage and has answered all my concerns in a timely manner. Because of her expertise, I have purchased additional services aside from my auto insurance because she has made me realize it’s an investment. Five stars all around."
We responded:
"We appreciate your review. As you wrote, we absolutely try to do the best with our clients and Paola is effective and knowledgeable in what she discusses with our clients. All of our staff do their best to explain numerous options valuable to those folks they speak with. "
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Yuley Gonzalez

July 22, 2023

2  out of  5
rating by Yuley Gonzalez
"My policy pricing going up & down and cant get someone on the phone to explain. I have been a customer for over 20 years and have nevet experienced the lack of customer service until recently. I leave messages, emails & no reply. Will be looking for new service to my 4 vehicles soon."
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Yiyi Luque

May 25, 2023

5  out of  5
rating by Yiyi Luque
"Louise, Romina and Ivette have been servicing our business insurance coverage for many years. They have become part of our family and have helped us in our ups and downs. They are extremely professional and experts in their field. Always treated us with the utmost attention and detail. My husband and I highly recommend Louise Bernstein's agency for all your insurance needs! You will not be disappointed."
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Marjorie Garcia

May 24, 2023

5  out of  5
rating by Marjorie Garcia
"Romina is the Best!! She is the main reason I am with State Farm! She is Professional, knowledgeable and friendly and Always ready to assist in every way. Thank you for the exceptional service; it is very much appreciated!"
We responded:
"Thank you for identifying one of our long lasting staff. Romina is a true professional and fits in well with our agency as well as our other staff who do as much as possible to assist our clients. Luckily given the Florida situation, State Farm and our agency is in stable solid position."
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Javier Castro

April 12, 2023

5  out of  5
rating by Javier Castro
"Best agent. 20+ years strong"
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ariam zelazong

April 7, 2023

5  out of  5
rating by ariam zelazong
"Excellent , caring and responsible agents"
We responded:
"Thank you for your review. Our staff folks always do the best they can to assist our clients, and our agency has been around a long time doing so."
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Amaka A

March 30, 2023

5  out of  5
rating by Amaka A
"Ivette and Paola are always willing to work with you to get the best prices! I've been with them for many years."
We responded:
"As you described, our staff, and definitely noting Ivette and Paola, do whatever is possible to do whatever is best for our clients. "
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Jose Aragon

March 25, 2023

5  out of  5
rating by Jose Aragon
"I am extremely satisfied to have contacted Louis Bernstein State Farm agency because thanks to the excellent customer service provided by Romina Parisi and Ivette Alvarez I was able to select my home and auto insurance. When I compared their quote to my old policy they saved me over $2,000 per year. I would highly recommend this agency. Thanks again to Romina and Ivette for their outstanding expertise in this matter."
We responded:
"We do have excellent staff in our agency who do all they can to review details with people such as yourself Jose. Both Romina and Ivette have much expertise and do whatever they can to assist in reviewing the homeowners and automobile insurance coverage for people, especially 3for someone who will take the time to place a good review indicating what they are capable of doing. Thank you for sharing your experience with the Louise Bernstein State Farm Insurance Agency. "
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Alexis Guzman

March 21, 2023

5  out of  5
rating by Alexis Guzman
"excellent professional very attentive very friendly strives to solve any problem paola"
We responded:
"As you described Alexis, our staff, noting Paola, do what is best to assist our large amount of clients. Given our experience and the firm we represent, we are capable of doing as you described. Thank you."
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Solimar Catary

March 21, 2023

5  out of  5
rating by Solimar Catary
"Paola is an excellent advisor, always attentive to requests and information with immediate answers and solutions, she has been my advisor for 2 years, I recommend her 100%."
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Gaby Nunez

March 21, 2023

5  out of  5
rating by Gaby Nunez
"I recently obtained a few quotes and a policy from this agency. Paola was very professional and very knowledgeable, she answered all of my questions and was also very friendly. She made the whole process quick and simple for me. I highly recommend the agency and Paola . She treats you like you’re a friend or family ."
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Janet Hernandez

March 21, 2023

5  out of  5
rating by Janet Hernandez
"excellent and fast service"
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Stephanie Bardina

March 21, 2023

5  out of  5
rating by Stephanie Bardina
"So happy to be insured at this office. My agent, Paola, provides top notch service, is always looking out for my family and I and educating me on my best options. Definitely recommend!"
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Pawena Sirimangkala

February 21, 2023

5  out of  5
rating by Pawena Sirimangkala
"We are very pleased with our State Farm's local office, particularly the first-class service Romina P., our Account Representative, extends to us. Every time there's a need to call the office, Romina would always take our calls. Romina's knowledge about homeowner insurance is unmatched. Romina would always give her best advice and it has proven time and again that we could not go wrong when following Romina's advice. As a result, we came to trust State Farm as an honest insurance company."
We responded:
"We very much appreciate your review. As you noticed, our agency, and absolutely Romina, do whatever we can to appropriately handle our clients in the best possible manner in what you referred as first-class service! Given that our agency has been around since 1986 and State Farm as an insurance provider is solid first class, we do whatever possible to assist our clients. We are absolutely solid in providing Homeowners, Automobile, and Life Insurance."
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Teresa Cruz

February 17, 2023

5  out of  5
rating by Teresa Cruz
"Paola was amazing helped me get my policy getting it together!"
We responded:
"Thank you. Our agency, and of course Paola, do the best we can to assist our clients in the Homeowners, Automobile, and Life Insurance needs."
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George Samuel

June 28, 2022

4  out of  5
rating by George Samuel
"I have service from them last 5 years. Excellant service and pleasant staff. Help oriented and dependable."
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Moe Naj

March 4, 2022

1  out of  5
rating by Moe Naj
"Stay a way very bad service"
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victor feliciano

September 13, 2021

5  out of  5
rating by victor feliciano
"we've always been happy with your services, but Romina hit it out of the park for us. She helped us get a better rate on our home insurance, and she did it like a pro. She had the right info at the right time and walked us through the whole process. Always being courteous and attentive. Kudos to your company for hiring a wonderful, competent professional like her. Thank you! sincerely, Emily and Victor Feliciano"
We responded:
"Your detailed description of how Romina handled your situation is very appreciated and is representative of how our office operates overall. Our staff is very experienced and is very attentive in taking the time to review the detail involved in all our clients' insurance requirements. Nowadays, especially when homeowner's insurance is being worked on, State Farm and our staff, "hit it out of the park"!"
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Asgar Ali

August 30, 2021

5  out of  5
rating by Asgar Ali
"Amazed with the very prompt response I got from Paola to a query I initiated - literally within minutes. That was pretty impressive."
We responded:
"Thank you very much for your review. As you commented, our staff does whatever is necessary as quickly as possible to review and assist our clients. We do our best to do whatever is possible in the insurance coverage world for Autos, Homes, businesses and all the details and variations. Paola is one who understands the details very well."
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Al Miami

April 4, 2021

5  out of  5
rating by Al Miami
"Genesis Garcia provided great service; was very responsive to emails. State Farm met my insurance needs and pricing is very fair. I would recommend this office for your insurance needs. Thank you."
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Jacob M

January 22, 2021

5  out of  5
rating by Jacob M
"Genesis was extremely helpful. She made the whole process very efficient and she got us our home and auto policy in a very timely manner. I would highly recommend State Farm, Louise Bernstein as agent and Genesis for very a personable and professional service."
We responded:
"Thank you for your descriptive review. As you wrote, our agency as exemplified by Genesis do as best we are able to detail the coverages and assist our clientele to make the best decisions they can."
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Jose Guerrero

January 14, 2021

5  out of  5
rating by Jose Guerrero
"Loise Bernstein bypass all my customer service expectation. Romina Parisi is by far the best insurance representative that I could have. Great team !"
We responded:
"In our agency, we definitely try to be exceptional in how we deal with our clients. Romina is an excellent example of how we do so. State Farm as everyone knows is a great insurance company, and we do our best to be a wonderful representative agency. Thank you for your review."
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Reina Rodriguez

January 5, 2021

5  out of  5
rating by Reina Rodriguez
"Maylene Rivera is an excellent and dedicated agent, Thank you for all your help and understanding"
We responded:
"Thank you for you review. As an agency we all do our best to explain detail and assist our clientele."